Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based.

The Workplace Manager provides and manages a comprehensive and consistent range of services at the site, in line with JLL4JLL service delivery requirements, with a focus on continuous improvement, operational excellence, safety, and compliance. He/she creates an interesting and impactful client engagement strategy, building a community of ambassadors and workplace support team to deliver timely and consistent workplace services, operations, and experience at the site(s). He/she develops client support and feedback initiatives and leads regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL's "The Future of Work" methodology.

Transforming to the Workplace Team of the future

Facilities Operations

Manage & oversee site services (Soft & Hard) as part of the scope delivered

Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.

Know and manage the site(s) budget, forecasting, invoicing and payments for the office supported by the Area Lead

Ensure all technology platforms are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.

Review operational SOP's & propose / make changes as part f continuous improvement

Manage minor projects / churn in the office

Able to liaise with any local / government agencies as part of operations

Able to liaise with Landlord on lease management and contractual services delivered

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Human Experience

Deliver the account's Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site

Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

Ensure the account's HX program initiatives are measurable and tangible to the workplace

Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Technology

Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

Adopt the account's new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Client Engagement

Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Imbed in the FM team a culture of empowerment, engagement, and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants' service request trends and suggestions

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.

Liaise with JLL team and client on soft service delivery

Share regular event and celebrations content through client's internal monitors, blog posts, newsletters, and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment.

Identify area of development for his /her staff

Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.

Actively encourage an environment that drive teamwork, co-operation & performance excellence

Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.

Review monthly financial reports including the preparation of accruals and variance analysis

Any other tasks not stated here that are consistent and in line with the role of Workplace Manager.



Sound like you? To apply, you need to be:

A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.

Excellent time management and communication skills.

Sales skills and ability to build productive business relationships

Ability to manage multiple projects independently

Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory

Knowledge on employee transportation

One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.

MS Office proficiency

Task Skills

Hospitality management

Project management

Planning and organizing

Customer relationship management

Personal Skills

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

Confident, friendly & engaging

Strong drive and persistence to achieve results

Creative thinking with an open mind that is balanced by a strong sense of realism and practicality



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2023 World's Most Ethical Companies for the 16th consecutive year.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.