Job Description

Role :-\xc2\xb7Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.\xc2\xb7Analyze accounts and achieve collection targets as per Dialer Strategy\xc2\xb7Responsible for overseeing collection activities of all the active customers of North America & Canada customers.\xc2\xb7Manage collections and provide early stage customer service to avoid any customer complaints.\xc2\xb7Coordinate with cash applications team for accurate application of funds and remittance advice.\xc2\xb7Work on disputes of assigned portfolio to drive resolution/closure.\xc2\xb7Work on unapplied cash of assigned portfolio.\xc2\xb7Manage portfolio review calls with internal/external stakeholders.\xc2\xb7Process adjustments, write off, netting requests, refunds\xc2\xb7Account Reconciliations\xc2\xb7Maintain daily adherence as per business requirements\xc2\xb7Analyzing daily AR reports to drive cash collectionRequirement -\xc2\xb7Graduate/Postgraduate/masters degree in commerce\xc2\xb7Fluent in French, both verbal and written communication skills would be mandatory - B2 or C1 certification.\xc2\xb72-3 years of experience required in North America/Canada Collections\xc2\xb7Proficient in both verbal & written communication with excellent American pronunciation\xc2\xb7Proficiency in GETPAID/Collection tools.\xc2\xb7System knowledge in ERPs - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.\xc2\xb7Work experience in a shared service contact center in mandatory

Johnson Controls