Job Description

Description

The IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone\xef\xbf\xbds IT products and services in line with Customer Services Management strategy. The IT Operations Engineer conveys a good understanding of established concepts and procedures regarding administrating and maintaining assigned applications, services, systems and solutions, incident management, problem management, change and release management and some vendor management, through the delivery of defined activities. Typically reports to the Senior IT Operations Team Leader.

Job Responsibility

• Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;

• Delivers assigned tasks and activities to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;

• Delivers tasks relating but not limited to required applications, systems and solutions for all end-users, and incident management, problem management, change and release management and basic vendor management;

• Performs maintenance activities, ensuring operating efficiency for all applications and support;

• Supports end-to-end projects that improve customer and employee satisfaction, as required;

• Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;

• Works collaboratively with internal partners;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Monitor and Diagnose

Incident Response

DevOps

Security

Software Engineering

Automation and Robotics_2022

Cloud_FRHR

Data Analytics and Insights

Critical Thinking

Customer Centricity

Service and Delivery Management

Not a perfect fit?

Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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