Job Description

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi\'s mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a \'Navi_ite\' : 1.Perseverance, Passion and Commitment Passionate about Navi\'s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Key responsibilities: Vigilance mandate across three dimensions: Preventive: reducing occurrence of a lapse (violation of governance / policy requirements) Detective: identifying & verifying occurrence of a lapse Punitive: deterring the occurrence of a lapse Address customer complaints / grievances raised to law enforcement authorities Engage & liaise with law enforcement agencies / authorities locally Liaison with Government Authorities in handling local, on ground matters with police, managing investigations on fraud rings. Maintain a strong network of LEA relationships, especially in focus regions covered, to leverage when addressing matters of customer complaints / frauds To build this network regionally, and maintain / grow on an ongoing basis, plan for engagement on the ground Required Skills: Degree qualified with minimum 8+ years of relevant experience (Ex-LEA experience would be preferred) Hands-on approach in solving complex security problems Identifies stakeholder expectations, and adjusts language/ style to suit the listener; structures information to be well-reasoned and solution-focused Ability to balance risk, potential impact, resourcing, business drivers, and timelines Excellent verbal and written communication skills Ability to work independently on complex and confidential tasks Strong understanding of Pre and post-acquisition fraud risk, Unsecured & Secured Credit underwriting skill, Customer Management Skill.

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