Job Description

About _VOIS_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About _VOIS IndiaIn 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job RoleThis role requires strong technical skills in networking, VoIP protocols, MS Teams and IP telephony systems, along with the ability to collaborate effectively with other teams and departments and should be ready to work in 24*7 rotational shift environment.Troubleshooting and Support: Diagnosing and resolving issues related to IP telephony services as per SLA\'s, ensuring high availability and reliability of platformsImplementation: Deploying and configuring IP telephony systems, including hardware (such as IP phones, routers, switches,SBC\'s) and software (VoIP servers, gateways).Integration: Ensuring seamless integration of IP telephony systems with existing network infrastructure, applications, and services.Security: Implementing and supporting security measures to protect IP telephony systems from vulnerabilities and unauthorized access.Documentation: Maintaining detailed documentation of IP telephony configurations, procedures, and changes.Training: Providing training and support to end-users and IT staff on the use and maintenance of IP telephony systems.Monitoring and Optimization: Monitoring system performance and optimizing_VOIS Equal Opportunity Employer CommitmentIndia:_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone