Senior Executive Partner Care Bangalore
Job Description
1. Below are core activities of an executive.A. Working on Freshdesk Tickets received from partners to process Email ID, Bankdetails, Ownership change, PAN Update requests.B. Working on Bulk Upload of Email, Bank & Ownership change in the Manch Tool.C. Coordinate with Loan Vendors and work on Linking/De-Linking of Escrow.D. Regularly updating commission in FCP tool for Food/ Instamart /Dine-Out Platforms.E. Share Consolidated Annexures and handle TDS reimbursement requests.3. The executive is responsible for managing the Bank Acc/Email ID/Ownershipchange/Loan/PAN Update process of Swiggy Restaurant Partners of Food and Dine OutPlatforms.4. The Partner Support Executive acts as the primary interface between Swiggys internalfunctions and our business partners (Restaurants).5. The executive should work on timely resolution of requests received from the partners andinternal stakeholders.6. A Partner Support Associate is expected to address chronic system issues, provide processimprovements, develop internal documentation, and contribute to a team environment, allwhile adhering to service level agreements for phone, chats, and email cases and liaise withother departments such as Product Support or Payments teams as required to resolvePartner's issues and questions.
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Job Detail
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Job IdJD3488451
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear