Job Description

:Summary:
Support Agent is responsible for transaction processing based on SOPs.Key Responsibilities:

• Process voluntary deactivation and withdrawal requests from employees.
• Conduct background check reviews, adjudication, and manage suspension administration.
• Handle E-Verify/I-9 processing for new hires, ensuring compliance with legal standards.
• Administer employee terminations and related processes.
• Coordinate drug testing and workers' compensation claims, ensuring timely communication with affected employees.
• Administer benefits programs, ensuring accurate enrollment and updates.
• Manage sexual harassment training administration and ensure compliance.
• Oversee attendance policy adherence, including managing NCNS (No Call, No Show) and SNC (Same No Call).
• Process verification of employment requests for current and former employees.
• Handle central DSB (Dont Send Back) processing for non-compliant employees.
• Maintain payroll folders and subfolders
• Maintain payroll email inbox
• Process pre-payroll reports for the team such as master record changes, deductions changes and time off reports in Workday
• Consolidate raw payroll data into relevant paydata batches in excel
• Complete verification of employment requests
• Assist team with gathering audit request data

• Excellent communication and problem-solving skills.
• Ability to handle sensitive issues professionally and confidentially.

• Bachelor's degree.
• 6 month to 2 years of experience in customer service.

EXL Service