Job Description

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The primary responsibilities of this role include \xe2\x80\x93

• Establish performance reporting schedule for suppliers based on supplier approach and policies
• Develop and maintain supplier performance reporting structures to aggregate supplier performance information and establish end users
• Communicate and work with key business stakeholders to capture required performance information to monitor supplier performance
• Maintain business level relationships with key suppliers and gather day to day service performance information for input into overall supplier reporting as required
• Extract supplier performance information (e.g. PO, compliance, D&O) required for common supplier performance measures, executed appropriate reporting, and document retention.
• Develop scorecard and performance dashboard reviews
• Escalate supplier performance unresolved issues and provide recommendations for improvement
• Ensure adherence to company policies and procedures
• Review supplier performance issues and remediation plans and execute areas
• Validate and reconcile invoice data for identified vendors
• Provide financial tracking of forecast vs actual for identified vendors
• Identify and assist with chargebacks where necessary
• Create and take action on daily/ weekly/ monthly accounts payable reports
• Ensure company policies, processes and procedures are clearly defined, updated and documented
• Support escalated issues through resolution
• Provide excellent customer service to all stakeholders, including vendors, facilities and colleagues
• Perform quality check on invoices as per the established QC process
• Ensure that the assigned targets in accordance with the SLA and Internal standards are met
• Legal Knowledge and expertise in the insurance industry

EXL Service