Reports To : Assistant Manager/Lead Assistant Manager
Skills
Technical Skills
Good computer navigation skills, keyboarding skills
Proficient in MS Office
Understanding of P&C insurance, Claims Handling would be an advantage
Process Specific Skills
Sound knowledge of medical terminologies
Good decision making skills
Effectively balances quality, customer service and productivity standards
Excellent problem solving & analytical skills
Soft skills (Desired)
Self-discipline
Result orientation
Adaptability
Goal oriented
Soft Skills (Minimum)
Good written communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and escalation handling skills
Ability to multi task, prioritize and manage daily work activities
Education Requirements
Graduate from a reputable university
Work Experience Requirements
1-3 years of work experience, preferably in Insurance \xe2\x80\x93 Property & Casualty background for US geography in a BPO/outsourcing environment Insurance