Job Description

Title: Senior Executive / Assistant Manager- Clinical

Reporting to : Zonal Business Manager and National Clinical Manager

Roles & Responsibilities

• Works as a team member with the sales team - providing the required pre-sale product demonstration (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sale objectives for their territory and align with the organizational objectives.
• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
• Acts as clinical resource for sales and account management teams. Provide up-to-date information regarding education and in-service.
• Provides potential leads for new products, opportunities and customers to the sales team that are uncovered during the course of product demonstrations, evaluation and training.
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
• Provide feedback to product / marketing management with information on reference sites, system performance, competitors' products, customer reactions and effectiveness of sales arguments, etc.
• Provide clinical value addition, Therapy upgradation for better patient safety and better patient outcomes,problem-solving/troubleshooting support to customers and work together with service engineers to resolve clinical-related issues, as well as escalate to regional for help needed in unresolved issues.
• Provides telephone clinical/technical support to customers.
• Develop and maintain relationships with customers and be prepared to adequately handle their queries
• Conducting CME (Continuous Medical Education) and planned monthly activities for key customers.
• Keep oneself updated with the medical knowledge in the field of Dialysis
• Create and execute training programs for the external and internal customers
• Attain training through organization resources and become the Product Application Specialist
• Constantly work towards enabling the skill and knowledge level of the sales team to be able to engage the Customers clinically.
• Work along side the Sales team regularly to mentor them towards upscaling the skill and give feedbacks to all the relevant stakeholders.

Qualification, Experience & Competencies

• Dialysis course/ Dialysis Technician/ Nurse with Technical Experience
• Strong Communication Skills
• Clinical role model with a high degree of maturity, stability and self confidence
• Demonstrating excellent customer service, collaborative practice, problem solving and priority setting skills.
• Ability to work autonomously and also be an effective team member
• Ability to communicate effectively with all levels of staff and develop relevant networks.
• A commitment to quality and excellence with integrity and a proven ability to contribute to process improvement.