Job Description

JOB DESCRIPTION Position Title, Responsibility Level: Senior Executive Function:Operations Reports to - Manager/ Sr. Manager - Operations Permanent/ Temporary:Permanent Span of Control - Nil Location: Gurgaon-C-61 Role - Fraud Executive Should have 2+ years\' experience in a fraud, dispute and risk related role which includes direct customer support Reviewing and verifying real time transactions and supporting documentation if required. Analyzing transaction risk and requesting additional information as necessary. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Monitors numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision. Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers resolves all issues within established service-level agreements Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity May Interact with other Risk teams on developing fraud prevention strategy and process Performance parameters Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline Organizational Relationships Reports To: Manager / Sr. Manager Skills Desirable Skills Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research, Google Docs, and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience Education Requirements and Work Experience: Bachelor\'s degree required (B.Com or BBA) preferably in Commerce stream. Good English Comprehension Skills Preference will be given to people with 2+ years\' experience in fraud and risk investigation.

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