Job Description

:

JOB DESCRIPTION

Position Title, Responsibility Level: Executive / Senior Executive

Function: Operations

Reports to -

Manager/ Sr. Manager - Operations

Permanent/ Temporary: Permanent

Span of Control -

Nil

Location:

Gurgaon- C-61

Fraud Detection Specialist

We are seeking talented and self-motivated Fraud Detection Specialist to join our Fraud Operations team. Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Role

• Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and cards fraud.
• Should have 1+ years experience of customer service for fraud and risk related Inbound/outbound calls.
• Reviewing and verifying fraud related requests.
• Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.
• Ensuring compliance with regulatory standards.
• Ensuring compliance with company/client policies and guidelines.
• Documenting and effectively communicating reasons for the approval/rejection of transactions.

Responsibilities

• Conducts reviews and inquiries on identified and suspicious accounts within the specified systems
• Completes Inbound/Outbound calls and take appropriate action based upon results.
• Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Interacts with members, as needed, who are reporting fraudulent activity
• Reviews suspicious documentation submitted for new accounts
• Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
• Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence
• Provides escalation and updates to supervisor regarding alerts worked
• Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks
• Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

Performance parameters

• Productivity
• Quality / Accuracy
• Turn Around Time and Cycle Time of work assigned
• Process Improvement initiatives
• Domain expertise and certifications scores
• Schedule adherence, Punctuality and Discipline

Organizational Relationships

Reports To: Manager / Sr. Manager

Skills

Desirable Skills

• Attention to detail
• Commitment and drive for results
• Questioning, reasoning and analytical
• Adaptable and Flexible
• Requires shift-work, including weekends, non-business hours and holidays
• Business Etiquette

Technical Skills

• Basic strong internet research, Google Docs, and overall PC skills
• Typing speed of 30 words with high accuracy

Soft skills

• Strong team player
• Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
• High accuracy at work
• Self-Discipline, Listening, Patience

Education Requirements and Work Experience:

• Bachelor's degree required.
• Exceptional English Comprehension Skills
• Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and card fraud.
• Should have 6 months to 1 year experience of customer service for fraud and risk related Inbound/outbound calls.

EXL Service