Job Description

:

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution

provider globally. Together with 100 years of experience with tailored solutions to meet customised

business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers

the widest range of washroom hygiene services including the provision and maintenance of

products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,

floor protection mats.

For more details:

Job would involve active travelling and meeting up Clients / SPOCs / Decision makers in the Area Serviced by the branch

Would drive the successful adoption, onboarding, as well as continued value add to help our clients realise the business value of our platform.

Intimately understand our products & services, & how to build better experiences using it, with a constant pulse on what we\'re building next.

Own key Customer Success metrics, including customer health, renewals, upsell as well as churn across your set of accounts & derive concrete measures to drive business results & elevate our customer experience.

Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.

Form strategic relationships with key stakeholders to understand our customer\'s business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grow\'s with them.

Continuously plan, test & improve our Customer Success process to ensure an exceptional customer experience.

Retain the Clients by increasing stickiness by way of prompt resolution of Complaints and Issues and arrest predictive Churns.

Requirements

Educational Qualification / Other Requirement:

\xe2\x97\x8f Any Graduate (Any stream)

\xe2\x97\x8f Individual Contributor

\xe2\x97\x8f Internal team

\xe2\x97\x8f External stakeholders

Benefits

Are you interested? Here\'s what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Provident Fund

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial