Senior Executive
Year Bangalore, Karnataka, India
Job Description
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- Basic Function
- Experience in 2 to 4 years in US based inbound call center/HRO process
- Receives large volume of incoming tickets (HR Query) from various levels of Employees, responding to routine inquires following established procedures including but not limited to; payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
- Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
- Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
- Perform Quality checks for Associates and make corrections appropriately
- Excellent communication skills both written and verbal
- Stakeholder management and interaction with clients
- Experience in working with International HR Operations
- Seamless provision of services to the business
- Provision of a quality and responsive service
- Effective maintenance of master people data and great at typing skills
- Ensure all deliverables are accurate and up to date
- Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
- Delivery of reports in timely manner
- Open to Afternoon and Evening Shift
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Job Detail
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Job IdJD3321199
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear