Job Description

Job summary


Entity:

Technology Job Family Group:

IT&S Group :

The role of Senior Enterprise Technology Engineer is of managing Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and coordinating network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams!!


The ENT engineer would be responsible for fix support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person.


The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.


The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals.


Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with the best industry practices will be a crucial deliverable of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a seamless delivery of key performance indicators.


The position also entails travels [less than 5%] and other Operating Entities in case of specific business requirements.


Below are some of the key responsibilities which may not be comprehensive in nature.


Responsibilities:


The role involves working with Team Leaders and technicians to provide 3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
Ownership and follow through/resolution of all issues impacting service/Operations.
Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
Responsible to maintain departmental standards and quality initiatives in all aspects of work.
Setup monitor and maintain the network systems.
Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
Effectively handling administration, planning, meetings and prioritising own workload.
Strong Management focus with emphasis on call, incident and problem management, relationship management.
Implementation / Design of appropriate KPI' metrics and Service Level Management to handle at all levels with the department and individual level.
Maintain a high level of interaction with all internal/External customers/BUs.
Networking- Achieve by influencing and collaborating across national and functional borders internally.
Proactively adhere to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience:


Bachelor's degree or equivalent experience in computer science, Information Technology, or a related field. Advanced degrees or certifications are a plus. with 13+ years of overall experience.


Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a solid focus on Incident and Problem management / project management.


Experience in handling a Shared Infrastructure Environment


Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.


Essential:


Proven experience as a Senior network engineer or in a similar role, with focus on network & security


Solid grasp of network protocols, network architectures, and network security principles.


Proficiency in scripting languages, such as Python, Perl, or PowerShell, and (optionally) experience with programming languages like Java, C++, or Ruby.


Extensive hands-on experience with network automation tools and frameworks, such as Ansible.


In-depth understanding of SDN concepts and experience with SDN technologies.


Solid understanding of network monitoring and analytics tools, such as Logic Monitor, Viavi, and other common industry tools.


Strong fix and problem-solving skills, with the ability to analsophisticatedplex network automation issues and provide effective solutions.


Excellent English verbal / written communication / analytical and presentation skills


Having ITIL Foundation v3 certification or knowledge


Good understanding of the IT infrastructure components and be able to handle major incidents and priority issues.


Ability to coordinate and work through all teams in IT Operations


Flexible, 'can-do' demeanor and willing to take ownership.


Solid sense of task ownership and task delivery to agreed dates.


Ability to continually learn the changes to the infrastructure and assess impact.


Ability to work under pressure and tackle any departmental ad-hoc activity.


Event / Incident / Problem & Change Management skills


Analytical Skills - Management Information / Reporting


Communication and Interpersonal skills


Client management skills


Task planning and execution skills


Knowledge of automation and scripting


Desirable:


Versa/Cisco/Juniper Associate level Certification.
Fortinet/Juniper SD-WAN knowledge
Certification in one or more ITIL Intermediate modules. E.g. Service Operations.
A broad knowledge of risk and/or security within a large enterprise covering networks, E business and application security.
Travel Requirement


Up to 10% travel should be expected with this role Relocation Assistance:


This role is eligible for relocation within country Remote Type:


This position is a hybrid of office/remote working Skills:


Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more} Legal Disclaimer:


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.



If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.