Job Description

Location(s)

• Posting Location: Noida, India

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date29-May-2024Job ID3182Description and RequirementsBasic Function:

• Overall responsibility for the delivery of proactive control testing, risk-based assignments to ensure that all business risks are anticipated identified, recognized, and appropriately managed in alignment with the departmental risk-based testing plan and initiatives.
• Business/ Domain Knowledge \xe2\x80\x93 Basic / Intermediate knowledge of the Financial / Insurance Industry

Essential Functions:Risk based Proactive Control testing:

• Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.
• Support and execute in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise\xe2\x80\x99s operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
• Support and Assist with the preparation of testing scripts/checklists for use across GCSO.
• Execute in developing of internal procedures and templates for use in testing activities.
• Execute and lead all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally.
• Execute and support in review of work papers to ensure they are within accepted guidelines and departmental standards.
• Issue root cause analysis and thematic issues.

Project Management:

• Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).
• Communicate appropriately with identified stakeholders within Risk Operations and business management.
• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.

Relationship Management

• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
• Effectively maintains the appropriate level of communication with business management.
• Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management

Reports to:

• Senior Manager/ SDL

Supervises:

• Unit Manager / Assistant Manager / Team Leader

Internal Contacts(and purpose of relationship):

• AVP Strategic Consulting
• GSS Risk Management Support Group

External contacts(and purpose of relationship):

• Country HODs
• Business Process owners
• GSS Management
• Others as applicable

SkillsTechnical Skills

• Proficiency in Risk assessment / Risk & Control testing
• Understanding of internal control and risk assessment concepts and related activities
• Strong analytical skills to assess the impact of control weaknesses.
• Strong expertise with the Operations Risk reviews procedures and documentation standards.

Process Specific Skills

• Basic / Intermediate understanding of insurance and financial services industry.
• Familiar with Organization\xe2\x80\x99s Risk Management Framework.
• Support the team in Operational Controls assessment and evaluation.
• Be involved in the management call program; maintain ongoing and open communications with management on internal controls.
• Confident in liaising with stakeholders from different insurance process owners and geographical locations.
• Communicate findings develop resolutions with Risk Operations management and the business clients.
• Consults with clients in developing action plans to resolve control issues or risks.
• Handle independently and support seniors in the resolution of high-risk issues with management.
• Maintain an ongoing relationship with key business contacts.

Soft skills (Mandatory / Desired)

• Effective oral & written communication
• Effective presentation skills using tools & techniques.
• Strong MS Office experience including Excel, Word and PowerPoint.
• Strong analytical skills and attention to detail.
• Good interpersonal skills, ability to collaborate across teams.
• Teamwork, ability to form and manage effective teams.
• Team player, ability to work with a team

Education Requirements:

• Graduate preferably in Commerce from reputed college / Institution

Work Experience Requirements:

• Minimum 6-8 years of relevant Operations Risk Testing / Internal Controls Testing / Internal Audit experience.

MetLife