Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description

The main responsibility of the Technical Support Sr. Engineer is to offer the Customer Centres an outstanding and most professional service support, improve the product quality by a proactive warranty follow up and active cooperation in the new product development projects.

Reports to the Technical support Manager Chakan

Main mission, responsibilities:

Offering structured, most professional and timely day to day service support to the Customer Centres.

Collect and interpret product guarantee information from Customer Centers. Communicate that information to the relevant departments so that the product company can continuously improve the quality of the products.

Manage the PQM and TCM process and contribute to its effectiveness. The ultimate target being to reduce product warranty costs continuously to be well within 1% of NIS.

Create an active participation from service in the development of new compressors and ancillary products via the project team meetings to ensure the highest level of serviceability and lowest lifecycle cost

Ensure that our Customer Centers get timely access to the required service and technical information for all products.

Provide and develop technical training in conjunction with the competence development group. Conduct regular hands on product trainings for Customer Centres and monitor their effectiveness. Particular focus should be given to areas where there is a competence gap.

Pricing of the spare parts according to the framework and with the assistance of the pricing group in the CTS division

To prepare and update Spare parts and kits along with AIB - Instruction book for the new product developments and the update product upgrades on regular basis.

To get the pricing for the spare kits and spares, make them available at ASC for the Export units

To succeed, you will need

Experience & Qualification requirements

Qualification: Degree or master\'s in engineering or equivalent

Experience: 10years +

Personality requirements

- You are customer oriented, by maintaining regular contacts with the Customer Centres and giving them accurate and unambiguous advice.

- You have good communication skills and you have commercial feeling.

- As a real problem solver, you can deal with unexpected situations and implement a solution and you actively search for what caused this situation.

- You have good analysing skills; you can evaluate data and information and you structure and prioritise your tasks accordingly.

-You are capable to work in a multidiscipline team in order to provide the highest level of customer service.

-You are a strong leader that can coach a group of experts

- English, other languages are an extra asset

- You are self-driven and believe there is always a better way

In return, we offer you

• A Friendly Family- like atmosphere
• New Challenges and new things to learn every day
• A culture known for respectful interaction , ethical behaviour and integrity
• Continuous Learning

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City
Chakan, Pune

Last Day to Apply

8th August 2023

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