Job Description

Senior Engineer, Service DeliveryDell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Managed Services Team in Bangalore.What youxe2x80x99ll achieveAs a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customersxe2x80x99 priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:

• As a Service Delivery Engineer, you will be supporting large Backup infrastructure in 24*7 model. Supporting COHESITY, NetBackup and AVAMAR
• You will be responsible for capacity Management of Data Domains and COHESITY cluster
• Proactive audit of the environment to check anomalies in the environment

Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Herexe2x80x99s what we are looking for with this role:Essential Requirements

• In-depth knowledge and 6+ years of experience in COHESITY, NetBackup and AVAMAR
• Knowledge desired on module backup such as Oracle, SQL, NDMP and VADP over COHESITY, NetBackup and AVAMAR
• Performance Tuning, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production.
• In Depth Knowledge on Avamar r, Modules like databases, VM backups, Data Domain, Tape Libraries. Solid knowledge on backup and restore skills.
• Skilled on test and acceptance, PEQ, technical RACI, capacity planning & Problem Management

Desirable Requirements

• ITIL Foundation and intermediate module
• Flexible with rotational shift

Who we areWe believe that each of us has the power to make an impact. Thatxe2x80x99s why we put our team members at the center of everything we do. If youxe2x80x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, wexe2x80x99re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 31-March-2025Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

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