Senior, Reliability Engineer & Enablement - Corporate Technology

Company Profile

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.

Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Working in partnership with Tata Consultancy Services (TCS), we are excited to expand our tech centres of excellence in India, by building a new global centre, right here in the heart of Hyderabad.

Role Profile

• In this role, you\'ll be joining our Corporate Technology within Reliability Engineering & Enablement (ARE), Corporate Technology (CT) as a Senior Engineer, Application Reliability Engineer. This team serves as a bridge between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

ARE do this by:

• Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
• Ensuring correct tooling standards are being followed as well as automation of operational tasks.
• Supporting CT Compliance, Security Controls and Risk Management.
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
• Continuously review operating metrics and data to find opportunities to improve.

Tech Profile/Essential Skills

• Salesforce Commerce Cloud Administrator / Developer
• Salesforce Sales Cloud Administrator / Developer

Preferred Skills and Experience

• Hands-On experience of working 5-7 years on Salesforce commerce cloud.
• Hands-On experience of working 3 years on Salesforce sales cloud.
• 1 or more Salesforce.com certifications (e.g., Administrator, Advanced Administrator, Community).
• Knowledge and experience with both Salesforce Classic and Lightning UI\'s.
• Experience integrating and maintaining salesforce with third-party systems.
• Knowledge and experience with both Salesforce Classic and Lightning UI\'s
• Knowledge of Salesforce platform standard and custom capabilities (e.g., standard, and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security)
• Knowledge of Salesforce platform automation abilities and practical application of Process Builders, Flows, Visualforce, APEX programming, Force.com APIs, REST API\'s and Web Services
• Experience conducting QA Tests on changes to Salesforce.com deployment including handling multiple sandbox instances.
• Understanding of the SDLC and agile delivery methodology
• Experience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com.
• Have stayed ahead of new SFDC features and functionality and have provided recommendations for process improvements.
• 05-07 Years of experience as Technical
• 05 Years of experience as Salesforce Commerce cloud
• Ability to provide Production support: 24/5 and On-call over the weekend
• Point of escalation in event of a major incident

Education and Professional Skills

• Professional qualification or equivalent.
• BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
• Solid English reading/writing capability required.
• Good communication & articulation skills.
• Curious about new technologies and tools, creative thinking and initiative taking.
• Relevant DevOps certifications will be helpful.
• Agile related certifications preferable
• Deep technical understanding of development and systems / platform engineering
• Customer centricity
• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.
• Superb communication skills

Detailed Responsibilities

• Work closely with senior and junior engineers in REE Team and coordinate the efforts with lead and manager of the team.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Resolve customer service issues and thoughtfully handle sophisticated customer service problems.
• Lead customers: expectations and experience in a way that results in high customer satisfaction.
• Assist with the design and delivery of product and other technical training.
• Review support cases for technical and solve accuracy.
• Define and describe technical standard processes.
• You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
• Design, develop, test, deploy, and maintain complex workflows rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations based on industry standard methodologies as well as business needs.
• Develop highly interactive UI using Lightning Design System, Visual force, JavaScript, and jQuery technologies.
• Ongoing systems administration, configuration, end-user support and maintenance of Salesforce.com and other related tools
• Create/maintain user accounts and harmonize with end-users to fix and resolve issues and questions.
• Day to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows.
• Solve and fix defects for planned releases and production issues, research and find opportunities to apply SFDC standard methodologies, guidelines to improve system productivity, scaling, and monitoring.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job ID R0089245