Job Description

About this opportunity

You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators\' customers).

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply.

What you will do

• Incident management raised through the ticketing tool or on customer request.
• Work with ISP's and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
• Document new resolutions identified.

You will bring

• Interface with CPM's/End to end leads to ensure timely project deliverables
• Implementations of activities related to 2G/3G/4G technologies
• Troubleshooting of network alarms on Ericsson RAN (BSC, BTS, RNC, nodeb, enodeb).
• Knowledge about network KPIs.
• Expertise required with respect to Nokia, Huawei, Ericsson and Nortel
• Importing and provision of XMLs and skills required in the troubleshooting of plans
• Good understanding on the parameters related to new site integrations and reprinting of sites
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 5-8 years.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world's toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Technical Authority Expert
Primary Recruiter: Mohit Chaturvedi

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you will be redefining it at a company where youre empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.

Ericsson