Job Description

Company DescriptionBosch Automotive Electronics India Pvt. Ltd. (RBAI), established in 2009, is primarily focused in manufacturing electronic products for the automotive sector. RBAI has consistently added an average of one product every year resulting in a wide range of products comprising - Engine Control Units (ECU) for both 4W and 2W, Electronic Power Steering Control Units, Body Control Modules (BCM), Immobilizers, Voltage Regulators (VR1), Electronic Battery Sensors (EBS), DC-DC Converters, Car Multimedia - Infotainment System, etc.RBAI exports products to all major global customers spread across destinations. RBAI towards becoming a global benchmark in operational excellence, consistently produces single digit ppm quality products and maintains benchmark inventory levels.RBAI by inheriting the Bosch Production System (BPS) at all levels and practices, has won one of the most prestigious award within BOSCH - The BPS award, as a runner-up in the MTM category.1st-level customer support for Q-topicscomplaints handling, initiation of specific containment actions for Q issues, customer communication Bosch
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customer, organize customer meetings, support line walks at OEM, execute customer warranty protocols and reduce EDC, Customer perception management and derivation of actions, explanation of 8D to customer.Complaint handling: optical inspection, Bosch-Part yes/no, documentation available and plausible, Interact with customer reconfirm failure (crosscheck in vehicle), Reconfirm failure on electrical test-station of customer, check of warranty period / goodwill / AA for field claims, neccessary testing with diagnostic tools.Warranty Cell Meetings
Adjudication of field returned parts along with OEM. Usage of diagnostics tools. Minutes with OEM and dispatch of parts to LAC/PlantsQualificationsBE (E&E / E&C) : 3 to 4 years of experienceAdditional InformationTechnical
- Should have basic electronics knowledge and should be able to read and understanding schematics
- Should have knowledge on 8D systematics
Ability to analyze the data statistically
- Ability to handle diagnostic tools , DMM & CROBehavioral"
- Responds promptly to customer requests;is easy to reach and work with during
work hours
- Proactively incorporates user/ customer feedback to improve deliverables
- Regularly interacts with the customer at appropriate levels
- Works effectively with others and openly shares expertise and resources to
deliver results
- Displays openness to confrontation and difficult conversations
- Convincingly presents own ideas and concepts to different target audiences
- Listens actively in order to understand other people\'s perspectives
- Ensures own adherence to project and quality standards regardless of functional area of work
- Is able to take accountability for assigned tasks and work with autonomy
- Radiates self-confidence, energy and optimism in engaging with others"

Bosch