Job Description

Role ProfileEnter role description, team description and department description:Department: Shared Technical ServicesPurpose: To provide 24-7 support, maintenance, service improvements and incident resolution for messaging applications supported by the PostTrade Middleware team.Role Description: This role forms part of a global team providing application support for the Middleware services which underpin a range of PostTrade systems.The 3rd party applications supported by the middleware function include the SWIFT Alliance product range, CREST, IBM MQ Series, Oracle WebLogic, Oracle Service Bus, EPAM FIX Engine, Axway CFT, BMC Middleware Monitoring (BMM).Enter the key responsibilities of the role:Responsibilities:

• Assist in the incident management process and resolution of such incidents raised within the production environments as part of a 24 -7 support rota.
• Provide 1st to 3rd level support and consultancy to test and development teams in relation to Middleware supported applications. As such ensuring test environments are fit for purpose and regularly synchronized, maintained to production standards.
• Implementation of production changes across all Middleware supported applications as part of the PostTrade change management process.
• Took part in the availability and capacity management of the middleware services.
• Engagement in the design, configuration and delivery of all Middleware systems required to run the business.
• Liaise with development leads and product managers to ensure that new releases/platforms are delivered smoothly to the production environment.
• Ensure that all processes and documentation are adequate and effective to meet support and audit requirements.
• Ensure all software end of life dates are appropriately reported and upgraded where funding is obtained from the business.

• Handle support queries from internal and external customers through to resolution.
• Adherence to all the IT Production procedures, in particular the IT Production Incident Management Procedure and Change Management procedure.

• To ensure effective, pro-active monitoring and management is in place for systems.

• Define/Implement sufficient monitoring, and automated where possible.

Required technical skills.

• Knowledge/experience of supporting of Oracle Weblogic Server Products.
• Knowledge/experience of supporting of Oracle Service Bus.
• Knowledge/experience of supporting JAVA based applications.
• Knowledge/experience of supporting IBM MQ Series

Desirable technical skills

• Reasonable understanding of multiple financial protocols and functional usage.
• UNIX/Linux and Windows scripting familiarity.
• ServiceNow
• JIRA
• BigPanda/DataDog
• Basic Network Troubleshooting

Enter key behaviors and skills required to be successful in the role:CompetencyActivityCustomer Service

• Focus on application integrity and up time in line with PostTrade SLA application requirements.
• Provide open and effective communications to all interested parties.

Delivery

• Ensure incidents are resolved in the most effective way within appropriate timescales.
• Demonstrate a clear understanding of incidents and potential consequences to technical and business staff.
• Ensure timely publication of incident reporting.

Quality

• Ensure IT Production procedures are followed during resolution of incidents.

Decision Making

• Ability to priorities and manage numerous incidents in parallel.
• Ability to recognize when to declare an incident.
• Determine best course of action based on inputs from all relevant parties.
• Ability to determine when to action escalation procedure.
• Delegate tasks to ensure service quality to defined SLA\xe2\x80\x99s.

Communication

• Be aware of all relevant IT Production procedures.
• Ensure all relevant teams are informed of potentially impacting middleware issues.
• Ensure effective communication between Middleware team and other areas throughout life of Incident.
• Communicate effectively with the business using established channels.

Teamwork

• Collaborate with other team leads within IT to work to improve application support and efficiency.
• Ensure representatives from all relevant business areas are involved in the Production processes.
• Manage and coordinate Middleware team of varying strengths and abilities.
• Enable effective working relationships.

Ideal Skills/Knowledge Required:

• Previous support/development experience in relation to the middleware products used within PostTrade.

Education:

• Minimum Bachelor\'s Degree
• ITIL certification is desirable.

Work Experience:

• Extensive experience in a support role within a production environment.
• Demonstrable expertise in relevant operation technology

Personal:

• Good problem analysis skills
• Ability to provide out of hours working.
• Ability to work as part of a team.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group