Job Title: Senior Engineer_Wintel/Citrix Career Level - D1 Introduction to Role: Join a world-leading Pharmaceutical company that operates in over 100 countries and is headquartered in the United Kingdom. As a Senior Engineer, you will be part of a large infrastructure support and maintenance function, spanning several continents. This role provides the opportunity to diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft windows and third-party business infrastructure applications. Accountabilities: You will be responsible for initial triaging, and remediation of high critical incidents, creating and updating Knowledgebase articles, fixing incidents reported through SNOW within the SLA, creating & implementing Change requests, fulfilling requests of standard changes, creating and updating Known Error documentation, identifying RCA for the problem records related to critical incidents, identifying SIP and running through it, and availability monitoring and escalation. Essential Skills/Experience:

• Bachelors degree or equivalent with 6 to 9 years Operational experience in Windows Server/VMware/Citrix administration
• Experience in managing Incidents, Problems, changes and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool
• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• An ability to work effectively in a matrix organization is essential
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
• In Depth or working Knowledge on cloud solutions and concepts
• Experience with Service Now ITSM tool is preferred.
• Experience working in converged infrastructure, UCS, Flexpod, PureFlex etc.,
• Operational experience with Windows OS (Windows 2003/2008/2012) and VMware (ESXi 5.x and above)
• Experience working with server hardware DL, BL series
• Excellent knowledge & experience in XenApp, XenDesktop, Citrix Provisioning Services, Citrix Storefront, SQL Server, NetScaler, GSLB, VDI

Desirable Skills/Experience:

• Diploma (or) Bachelors degree
• Multi years of work experience in Technical teams working in Shifts.
• Engineering level of experience in Citrix/Wintel/VMWare and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects
• Experience and ability to work in shifts on rotational basis covering 24*7 support
• Ability to work effectively in a matrix organization is essential.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesn\'t mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. Why AstraZeneca? Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we're driving cross-company change to disrupt the entire industry. Join a team with the backing and investment to win! You\'ll be working with cutting-edge technology. This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare. from exploring data and AI, to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future, with the backing you need from across the business. Ready to make a difference? Apply now!