Job Title: Senior Engineer - Workplace Conferencing

Career Level - D2 Introduction to role: Join us at AstraZeneca, a world-leading Pharmaceutical company operating in over 100 countries. We are seeking a Senior Engineer for our Workplace Conferencing team. This role requires a deep understanding of technology and the ability to respond to user needs in a timely manner. As a conferencing engineer, you will interact with colleagues from various departments and executive levels, providing solutions to their technical needs.

Accountabilities:

As a Senior Engineer, you will be responsible for ensuring the availability and performance of the supported technology/platform services. Your duties will include installing and configuring hardware and software components, troubleshooting issues, upgrading systems/devices and applications, performing tests and evaluations on new software and hardware, and providing support to users. You will also be responsible for installation and technical support, and training for all Audio and Video Teleconference systems.

Essential Skills/Experience:

• In-depth or working Knowledge on Cisco Video Conferencing Technologies
• Cisco Telepresence System Configuration & Troubleshooting
• Hands-on experience & live troubleshooting knowledge on Cisco Expressway C&Es, Cisco Telepresence Management Suite, Cisco CVI integrated platform with MS Teams, Cisco integrated platform with Zoom
• Experience in Zoom Webinar & Meeting Support and Account Management
• Knowledge of troubleshooting live zoom calls
• Microsoft Surface Hub Installation, Configuration & Troubleshooting
• Exposure to Microsoft Teams Room Installation, Evaluation of call quality metrics and hands-on experience with live troubleshooting
• In-depth knowledge of Microsoft Teams Admin Center, Zoom Admin Portal, Cisco Webex Admin Center, etc tools
• Experience in Meeting Room Management Technologies
• Experience in Meeting room Wireless presentation Solutions (Crestron Airmedia, Barco Clickshare, Mersive Solstice Pods, etc)
• Experience in Digital Signages / WayFinders and NUCs / Player Management
• Experience with creating knowledge articles and documented SOPs to resolve tickets.
• Experience working in ITIL model.
• Experience working with Lean/Agile systems.
• Good Communication skills to work with Vendors, Application Users & Third-party service providers.

Desirable Skills/Experience:

• Problems, changes and capacity management aspects
• Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
• Ability to work effectively in a matrix organization is essential.
• Any certifications in the specified technical area will be advantageous.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesn\'t mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. Why AstraZeneca? At AstraZeneca, our work has a direct impact on patients. We're transforming our ability to develop life-changing medicines by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry. Are you ready to be empowered to lead and take on more ownership? Are you willing to constantly explore and challenge the status quo? If so, apply today!