Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



We are seeking a Senior Director, Regional Transaction Management Lead to join JLL and lead a team responsible for executing a large volume and variety of real estate transactions that create enterprise value for Amazon, in partnership with the Amazon Global Real Estate & Facilities (GREF) team.



The Senior Director, Regional Transaction Management Lead will be a player / coach, responsible for both leading a regionally distributed team and quarterbacking a number of transactions to ensure a high level of client satisfaction. This individual will also ensure consistency in processes, systems and reporting, including accountability and oversight of the monthly approvals process. This position will report to our Global Transaction Management Lead and will have direct reports to support the function both domestically and internationally. The position is required to be based in Singapore or Bangalore, India and travel will be required to support site selection activities, face-to-face negotiations and client / team interactions on a periodic basis.



What this job involves



About the role

You will lead a high performing, multi-disciplinary team to deliver Transaction Management solutions to one of JLL's largest global technology clients.



Overseeing a portfolio across the APAC region, this position calls for a highly-energetic leader with excellent communication, portfolio management and client relationship management skills. Comfortable in working towards achieving performance targets, you will be responsible to deliver a range of real estate and workplace solutions to a client seeking both the consistency and innovation that come from a closely-integrated partnership with JLL.



The role will serve as the single point of client contact for all real estate transaction activity and deliverables in the APAC region, in collaboration with regional leads for both Portfolio Strategy and Occupancy Planning.



Critical responsibilities include (but not limited to):

Transaction Program Management

Day-to-day support and oversight for the fully-seconded JLL team, including goal setting and prioritization, consistency in deliverables, and active leadership as necessary to ensure decisions are made, progress is achieved and timelines are met

Direct oversight for Transaction Managers and Analysts within region - consisting of regular touch points, guidance and support including participation in area alignment meetings and monthly strategy paper reviews to ensure consistency, quality and completeness of deliverables

Direct ownership of team resourcing in region - monitoring transaction volume and overall team bandwidth to ensure balanced distribution and alignment with global gearing ratios

Direct ownership of the Critical Lease Event pipeline in region - monitoring portfolio critical dates and identifying optimization opportunities in liaison with other stakeholders, including active participation in strategic plan formation and implementation of the portfolio strategy

Direct ownership of the Spend Approval (SA) program in region - leading the SA process for all transactions in line with the Amazon's Spend & Transaction Policy (S&TP) and accountable for all SA submissions, including ensuring deliverables are fully watertight

Direct ownership of broker partnership program in region - setting expectations, monitoring, and scoring performance, ensuring best-in-class service delivery across all transactions

Perform quality control in terms of consistency in transaction processes, procedures and protocols, as well as consistency in delivery of the transaction management function leveraging a best-in-class broker partnership model

Lead in preparation of monthly, quarterly and semi-annual business reports including highs, lows, process improvements, help needed and lessons learned; develop additional ad-hoc reports as requested by client

Direct ownership and management of real estate transaction activities for complex or high-profile deals, managing third-party broker partners, field resources and other stakeholders, and preparing recommendations, approvals and execution of the transaction



Raising the Bar

Regularly liaise with other Regional Transaction Management Leads to share best practices

Leverage JLL on account research team, bringing research insights, analytics and innovative ideas to regional client leadership

Leverage, invent and simplify best practices, including the continuous improvement of process, tools and templates

"See around corners" - providing actionable advice on mitigation of anticipated risks/taking advantage of opportunities

Proactively identify process in/efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results



Client/Stakeholder Management

Accountable for the service delivery to meet contractual obligations of JLL, serving as single point of contact and escalation point

Establish and maintain effective relationships with client cross-functional regional and area leads to gain trust and support direct reports in delivering strategic recommendations, ensuring a 'One Team' approach to delivering transactions in region

Develop and maintain a detailed understanding of the client's business and key factors influencing their requirement for our services



Financial Management

Responsibility and ownership of the TM P&L in region

Support the bi-annual budget operating planning process

Responsible for the achievement of key performance indicators, service levels and other measures as contracted

Bring the best of the JLL platform to the client by introducing innovative JLL products and services which may help the client achieve its business objectives

Manage the governance for the regional transactions team



Operations

Responsible for direct management of all resources involved in the delivery of services (e.g. talent acquisition/development, performance assessment, etc.)

Develop and implement a talent succession plan for the region

Responsible for the regional adoption and implementation of global technology systems to support service delivery to facilitate robust data analytics and comprehensive reporting

Innovate and refine standard operating procedures and processes for the region

Develop, implement and manage all initiatives and programs for the region

Ensure regional alignment with global account standards (e.g. in reporting, standard operating procedures, systems and HR practices).

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.



Sound like you? To apply you need to be / have:

10-15 years of Transaction Management experience in a Corporate Real Estate environment

Strategic big picture thinker who is an expert in transaction management, with a working knowledge of portfolio strategy, occupancy planning and demonstrated ability to lead complicated transactions across large enterprises and interdisciplinary teams.

Experienced in managing complex account and client organizational structures and direct reports

Experience in managing confidential initiatives and knowing when to escalate with urgency, or how to de-escalate certain risks.

Demonstrated ability to work across business units/partners to deliver options and secure decisions

At ease operating from a blank sheet of paper - defining the program as it evolves and continuing to improve

Organizational savvy and agility

High level abilities with Microsoft Office (Excel, Word, PowerPoint)

Excellent written and verbal communication skills.



Client Relationship Management

Proven ability to delight clients and ensure a healthy long-term relationship

Experience balancing client demands with internal firm demands

Presence and credibility with all levels of an organization

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.