Job Description

About this role: Wells Fargo is seeking a Senior Digital Product Manager... In this role, you will: Partner with Product Manager and Project team to define business requirements to meet the project objectives. Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives. Communicates, collaborates, and negotiates with key stakeholders (value stream leaders, business groups and control groups) Manage, groom, and prioritize the scrum\'s backlog and work with the team to plan stories for upcoming sprints Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement. Effectively manage risks associated with Projects and scrum team, including compliance with applicable laws, rules and regulations and adherence to internal wells Fargo policies, procedures and controls. Look at industry trends and customer feedback to brainstorm on features / dependencies Communicate, collaborate and negotiate with key stakeholders (e.g. Value stream leader, LOB, Lega, Compliance etc) Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn\'t agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and Product objectives. Required Qualifications, International: 10+ years of overall experience predominantly in Project and Product Management 5+ years of experience in one or a combination of the following: Banking/ Retail/ Insurance CRM Solution implementation using Agile methodology and Scrum framework experience Experience in Customer Experience Roadmap principles Experience in product management/ development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams Ability to synthesize data, to form a story and align information to contrast or compare to industry perspective and historical business trends Ability to work effectively in a team environment and across all organization level, where flexibility collaboration and adaptability are important Knowledge and understanding of online banking software, authentication process, referrals, migration of legacy to modern applications is a plus Strong analytical skills with high attention to detail and accuracy Creates and maintains project / systems documentation and proactively monitor & manage project schedules and deliverables. Works with business users to develop and provide training, resolve questions, assess user needs and recommend changes. Process Improvement experience like Lean/ Kaizen, exposure towards root cause analysis using 5 why and identifying failure modes using FMEA preferred Desired Qualifications: Experience with Agile practices and frameworks (e.g., Kanban, Scrum, etc.) and workflow and collaboration tools, such as Confluence, Jira and Jira Align. Having worked in SAFe Agile framework is a good to have. Experience with human centered design principles and prior work experience in CRM framework Partners with business and technology teams to analyze, interpret, and document requirements for simple to moderate business problems and recommend comprehensive technology solutions. Uses domain specific and technology application(s) knowledge to conduct detailed analysis in response to business & technology requests to develop efficient and accurate functional requirements. Applies deep knowledge of data accuracy, corporate policies and data security to any aspects of the project. Comfortable with ambiguity and facilitating discussions to explore the best possible solutions and possess the ability to lead. Have good understanding of data structures, database query using AQT/ SQL Server is good to have Salesforce Experience (CRM functionality and data models) SOQL query capabilities (Salesforce object query language) We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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