Job Description

Career Area: Business Technologies, Digital and Data:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you\'re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Your Impact Shapes the World at Caterpillar IncWhen you join Caterpillar, you\'re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Job SummaryWe are seeking a skilled Senior Digital Operations Support Analyst to join our Caterpillar IT Division.
Provides support and problem resolution for specific products.The preference for this role is to be based out of Chennai - Brigade World Trade CenterWhat you will doJob Roles and Responsibilities

• Lead and mentor a team of support engineers, ensuring project deadlines are met.
• Manage projects effectively, coordinating with stakeholders and ensuring smooth execution.
• Provide production support and troubleshoot issues efficiently
• Interact with multiple customers to understand requirements and deliver solutions accordingly.
• Handle multiple applications, ensuring seamless integration and functionality.
• Utilize strong debugging skills to identify and resolve technical issues.
• Proactively identify opportunities for automation and streamline workflows for efficiency gains.
• Generate reports using ticketing tools or excel to provide insights and improve decision-making processes.
• Communicate effectively via email to provide updates, gather requirement, and address issues.
• Assists clients with implementing new products, new releases, and software upgrades. Responds to inquiries and requests from clients.
• Trains customers in product operation and maintenance.
• Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
• Diagnoses, troubleshoots, and resolves common technical problems. Escalates as per procedures.
• Strong documentations skills for troubleshooting issues

What you will have

• 10+ years of experience in software development industry
• At least 5+ years of hands-on development experience
• 3+ years of experience in team management or project management
• Bachelor of Engineering (BE) or Master of Computer applications (MCA)
• Sound knowledge on OOPS and deep understanding of Java Servlets, Spring Boot frameworks, and micro services.
• Extensive knowledge of database technologies (Proficient in any one of the DB technologies)
• Exceptional debugging skills and familiarity with debugging tools
• Good knowledge of AWS cloud services
• Proactive approach towards creating automation workflows.
• Python knowledge is an added advantage.

Skills desired:Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.What you will get:

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar \'s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website atCaterpillar is an Equal Opportunity Employer (EEO)EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Posting Dates: May 30, 2024 - June 5, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our .

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