Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the Team:



The SAP SuccessFactors Service Delivery Organization is responsible for operational support for the SuccessFactors Cloud-based suite of HCM solutions, which have more than 30 million users worldwide. We have teams in India, Hungary, Germany, the Americas, China, Australia, etc. SAP SuccessFactors Service Delivery and Operations Center in the Canada (& US) is a key region responsible for operating SAP SuccessFactors HCM Cloud Products. The team in this region needs to ensure the various Productive landscapes are running well for Global Customers.We are looking for a talented, goal oriented, motivated and proactive team player with excellent technical, problem solving and communication skills coupled with a willingness to take initiative



WHAT YOU WILL DO:



• Installation, Configurations and maintenance of MySQL database Standalone & Master-Master cluster setup.
• Develop and implement database backup and recovery strategy & solutions.
• Control system resources usage, perform troubleshooting and diagnostics activities.
• Analyze resources usage (Infra and Database), analyze growth patterns, Perform Capacity planning for the Database Infrastructure.
• Willingness to learn and support DB technologies like MS-SQL.
• Collect and analyze database performance information; identify and implement solutions for performance problems.
• Query optimization and tuning skills including cross database and cross server queries, analysis and troubleshooting interactions between databases, operating systems and applications with regard to performance and resources usage.
• Creating database tables, setting up indexes, data constraints and DB views Analyze, predict through trend analysis and resolve database system, storage and application issues.
• Monitor jobs in production and be responsible for load/hardware analysis mapping, fault tolerance and security.
• Evaluate and implement database technologies and utilities.
• Database upgrades, patching, migrations.
• Review and implement database changes.
• Participate in 24x7 rotation shift supporting production and non-production databases of MySQL & MSSQL and provide timely response to system alerts.
• Drive Operational efficiency topics.
• Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations and ensure timely delivery.
• Excellent written and communication skills, strong customer focus, highly motivated & Flexible.
• Participate and contribute towards organization's goals and objectives, collaborating with multiple teams and solutions.

WHAT YOU BRING:



• 8+ years of overall database administration in MySQL 5.7.x, 8.x etc.
• 8+ years of support/operations experience, with a successful delivery track record.
• Knowledge in Performance Tuning is a MUST.
• Experience of working in large landscape/environment where multiple database flavors are running.
• Participate in 24x7 rotation shift/on-call supporting production and non-production databases of MySQL & MSSQL and provide timely response to system alerts..
• Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements.
• Experience in database programming concepts including structured query language, stored procedures and triggers.
• Good presentation & communication skills are a must.





Additional assets:

• Hyperscale knowledge & experience is desirable.
• Knowledge on database capacity planning/strategy is an added advantage.
• Knowledge and experience on other database technlogies like MSSQL, MariaDB, Percona is an added advantage.
• Hands on experience with expert knowledge of Unix/Linux Administration.



Bring out your best


SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID: 399803 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.