Job Description

Your IT Future, DeliveredSenior Application Support SpecialistOpen to all PAN India candidatesWith a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.Digitalization.Simplydelivered.At IT Services, we are passionate about Backend xe2x80x93.NET, ASP.NET Core, Azure Functions, C# SDKFront end xe2x80x93 Azure App Service, React, React Redux, React-Router, Jest, Babel, HTML/CSS, JavaScript, Typescript, Material UIDatabase/Storage:Azure Database for PostgreSQL,Azure Blob StorageOthers xe2x80x93 Azure DevOps/Azure API Management (APIM), Application Insights, Azure OpenAI Service, Python SDK.Our LINK Blueprint team is continuously expanding. No matter your level of Senior Application Support proficiency, you can always grow within our diverse environment.#DHL #DHLITServices #GreatPlaceGrow together.We are seeking for an experienced Senior Integration Engineer to join our team.You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality.You will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.Ready to embark on the journey? Herexe2x80x99s what we are looking for:Provide technical support for Mapping, Flow related issues that are raised by End customers.

• Manage Azure related services and ensure any incidents reported to it are resolved within SLA.
• Coordinate with Build /Architect team for any long pending cases in configuration.
• Ensure deployments are done on time in Production environment.
• Maintain the list of servers under each service category with the inventory of applications, middleware and patches installed.
• Prepare the patching calendar with proposed dates for patching server components.
• Provide the overview of patching schedules to BUIT and get proper approval for downtime
• Test new releases of products to ensure compatibility and minimize user impact.
• Plan, execute and support implementations so the patches are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Maintain smooth operation of servers, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures while trouble shooting the issues in patch implementation
• Provide verbal and written technical reports to specialists on aspects of system status.
• Investigate vulnerabilities and other threats and determine appropriate actions
• Liaise with staff responsible for the development of system enhancements to overcome known problems
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Provide backup and recovery services in case of any problem identified after patching.
• Develop and document technical processes and procedures as needed.
• Adhere to strict Information Systems security guidelines in all cases.
• Prepare security documentation for input to Computer Security.
• Minimum 5+ years experience in Operating Systems, Application Systems, Information Retrieval Tools, Programming Languages, Operating Infrastructure, Networking and Communications
• Knowledge in Linux, Database, Middleware, Azure
• ITIL Foundation and project management techniques.
• Analytical and conceptual thinking and information acquisition
• Written and oral expression
• Ability to interact with people.
• Persistence, initiative, creativity
• Follow-up, monitoring and decision making.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.

DHL