Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.SummaryWe are seeking Senior DevOps Engineers to design, deploy and Manage the Regional DDI (DNS, DHCP, IP Address management) infrastructure. Ideal candidates will possess in-depth knowledge and experience in IT organization and support process, IT Governance Framework, and Merger acqusition strategies with a focus on IT.If you have experience with IPAM and DDI products and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.
We are in the midst of a great transformation inside Global Cloud Infrastructure and Delivery Network Engineering, so flexibility within the team as we evolve is a must!You must demonstrate the ability to be successful in a DevOps, agile, and team-oriented environment.As part of a pool of shared resources, ability to juggle competing demands are key to success here. The key service areas in our 24x7 high availability, high change throughput context are

• Project Engineering: As a member of the Engineering Team, responsible for the design and implemention.
• Incident management - managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management - Supporting the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
• Problem management - Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.

What you\'ll do

• Praticipate in project planning, Design and Change implementation of the nameserver scenario, including automating DNS requests through well-defined APIs for cloud, IOT, IPv4/IPv6, and other technologies.
• Oversee domain-master, host-master and net-master roles.
• Manage registration, operations and design for SAPs Public IPv4/IPv6 networks, internal domains, hostnames, Autonomous Systems.
• Provide consulting to internal teams regarding domain name registration, transfer and DNS setup including aspects related to marketing, legal, branding and security.
• Setup a first level support for corporate internal DNS.
• Setup automated process and self-services scenarios 24X7 hour on-call

Key Performance Measures

• Projects are delivered in line with project quality standards.
• Ticket SLAs and KPIs are achieved.
• Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs

What you bring

• Experience with DDI Solutions, with a strong preference for Bluecat, Inflobox or alternative technologies.
• In-depth knowledge of Network Protocols (DNS, DHCP, and IP Address management), TCP/IP, Internet and Routing.
• Proven experience in installing, configuring, and troubleshooting IPAM products in large-scale enterprise envirnoments.
• Proficiency in scripting and automation tools relevant to DNS and network management.
• Expertise in Linux and Windows Enviroments.
• Knowledge of DevOps and Agile methodology.
• Knowledge on Docker and Kubernetes is a Plus
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical, problem-solving skills and strong verbal and written communication skills:

• Command of the English language is required
• Dedication to the concept of Continuous improvement.

Willingness to work rotating on-call shifts, 8x5 on weekdays and 24h weekends and holidays Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 398205 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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