Job Description

### Description



ParentPay Group is a Europe's leading software product company and UK's largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.

Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our flagship product SIMS - collect and manage a database of student information and core school operations.

ParentPay Group's new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.

Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.



The role We require an experienced Senior Delivery Manager/Agile programme manager, with a background of working as an agile practitioner or coach with experience of Agile at Scale frameworks such as LeSS, SAFe or the Spotify Model. This role requires someone who can adopt the existing ways of working and agile practices in the current teams, and work with the Head of Delivery to put in place controls that help to monitor the current status and end to end delivery of the overall programme. This role also requires someone that can support the business in identifying and making decisions on the reuse of existing cross group products and services.



Outcomes

• An inspired sense of shared purpose across the delivery teams
• A tracked delivery plan which supports the product roadmap.
• Consistent, transparent and accessible communications to all stakeholders, internal and external
• Transparency of progress, and of all high priority programme RAIDs
• Timely decision-making on RAIDs
• Managed internal and external dependencies, and clear shared understanding of how this impacts the work streams and the programme outcomes
• New work stream(s) have context and are aligned with the existing programme
• Transitions between workstreams seamlessly orchestrated in line with the delivery roadmap
• People feel supported and are provided opportunities for growth
• A suite of metrics which track and measure delivery progress; delivery quality and team & individual performance.
### Key Responsibilities



Business Vision to Execution: elicit, understand, and communicate business vision and break the vision into executable goals that can be met in an incremental and iterative manner.


Dependency Management: goes beyond managing internal dependencies between features and stories to managing cross-team and programme level dependencies.


Systems Thinking: positively impacts complex systems or domains by understanding the whole picture and the interdependencies of its component parts. Maintains strong expertise and knowledge of current and emerging technologies and products.


Strategic Thinking: imagines the future by thinking holistically about the context (people, business models, competition, industry trends, etc). Able to perceive and assess changes in the situation in order to adapt future vision and take advantage of new opportunities.


Delivery Management : manage and ensure the progress of work, "continuous flow" and adherence to team commitments. Manage the overall delivery roadmap, go to market/ go-live and transitions between initiatives. Includes tracking of work, management of risks, and remediation of issues. Continuous Delivery Planning: create a realistic, achievable roadmap showing how product goals will be met along with projected milestones, mitigations, activities and resources required. Continuously evolve the plan to reflect current reality of the work in flight and view of the future.

Scope Management: embrace flexibility around changing requirements to maximise the stakeholder value whilst balancing management of delivery and expectations of required objectives within a defined timeframe. Understanding which scope management techniques to employ based on the impact of the change. Establish a strong partnership with Product and Tech amigos to ensure effective prioritization that balances business value, quality and other constraints.


Risk Management : map and grasp the risks involved in several dimensions of the work, aiming to prevent them by reducing and mitigating them when possible.


Facilitation: steer team and stakeholders to work well, both in defining a common vision, making decisions, achieving their goals and creating a relational climate where trust prevails and communication is fluid, empathic and honest.


Agile & Lean Principles: guide and champion lean and agile principles for achieving quality, adaptability, speed & alignment. This includes the practices, techniques and tools that support those principles, and an understanding of when things may or may not be applicable in a situation or context.


Build High Performing Teams: enable a group of people who share a common vision, goals, metrics and who collaborate, challenge and hold each other accountable, to achieve outstanding results. Understand individuals, their motivations and provide them the support needed so they can excel in their roles. Builds positive team dynamics, remedying dysfunction to maintain healthy and productive communities.

Servant Leadership: leads by example. Serves the needs of the team by serving its team members. Puts the needs of others first and helps people develop and perform as highly as possible.


Giving & Receiving Feedback: solicit and engage with feedback on a continuous basis. Having timely, actionable and meaningful conversations about performance for the purpose of shaping behaviors and fostering learning, with the goal of strengthening confidence and improving the effectiveness of self and others.


Emotional Intelligence: recognizes, understands and manages their own emotions and recognizes, understands, shares and influences the emotions of others.


Collaboration: works jointly with others to co-create and achieve a common goal. This includes learning, practicing and experimenting with tools, techniques and frameworks that foster collaborative working environments. Captures innovations, lessons learned and successes on projects and shares them with the wider organization. Ensure alignment between Product Management, User Experience and Architectural teams.### Skills, Knowledge and Expertise

• 5+ years of experience working as an Agile Programme Manager or Delivery Manager
• Experience running multiple software delivery and consulting projects with multiple stakeholder involvement
• Experience planning and managing human, financial, material and information resources
• Experience working with agile delivery methods and cross-functional software development teams


Knowledge of Agile delivery metrics e.g. DORA, Test quality, Code coverage, Throughput, Cycle Time Experience in CI/CD

• Strong working knowledge of Azure DevOps is highly desirable. (Backlog management and tracking)

### About ParentPay Group


ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.