Job Description

The ideal candidate will possess the right demeanor, skill set and experience to operate in the fast-paced and dynamic world of information security and risk, with experience working on different assessments at a time, as well as managing queries. A successful individual will be articulate, keen on process excellence, and passionate about customer satisfaction.About the role:
In this opportunity as Customer Support Analyst, you will: Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture

• Develop and maintain a thorough understanding of Thomson Reuters security programs and the fundamental security practices for primary product offerings
• Contribute to develop and maintain standardized responses and written security collateral
• Collaborate with internal and external stakeholders to meet customer inquiries with completeness and accuracy
• Leverage cybersecurity understanding to respond to third-party security inquiries from customers as submitted by our sales and customer support teams including analysis of the inquiry, application of security information and documentation, working with technology and security stakeholders.

About You:You're a fit for the role of Customer Support Analyst, if your background includes:

• Deliver responses and services of inquiries consistently and accurately
• Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise
• Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters
• Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders
• Contribute to and achieve business and departmental goals and objectives
• Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert
• Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters
• Deliver additional activities as defined

#LI-GA1What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, weve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the worlds most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings to know more.More information about Thomson Reuters can be found on .

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