Job Description

Role Summary/Purpose: The role entails providing high quality customer service to the credit card customers via e-chat while ensuring that required service is rendered in accordance with the policies and procedures. Essential Responsibilities Be available as per the schedule to e-Chat with customers based out of US. Resolve customer queries and concerns through eChat. Ensure efficient, effective and accurate service is provided to the customers. Provide customers with complete product and service information. Follow-up on customer inquiries and resolve. Qualifications/Requirements Should have completed 10+2 Should be Customer Service Centric Excellent English Verbal Communication Skills Working knowledge of Computers, Professional writing etiquettes and ability to work with a Team Should have zeal to learn and perform as per stringent targets Should be flexible to work in night and rotational shifts For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be on any corrective action plan (First Formal/Final Formal, PIP) Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. Desired Characteristics: Prior experience in e-chat Customer Service Operations

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