Job Title:Senior Customer Account SpecialistSummary: The Position is the primary contact for customer order related activities and is responsible for providing best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process- Closely collaborating with ad hoc departments: SIOP; Logistics; Quality as examples \xe2\x80\x93 non exhaustive list .
Acting as the extended arm of the business (commercial), playing key role as profitability driver by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) Customer\'s expectations/ satisfaction.Responsibilities Include:Order to Cash - IMEA Business Segment designated- Regional ScopeEfficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site \xe2\x80\x93 all order types & customers (Web Orders; Export\xe2\x80\xa6) Execution as a focus. * Keep clients informed proactively about order status and take appropriate actions to maximize Momentive ability to Serve.
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