Senior Csa

Year Mumbai, Maharashtra, India

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JD for NBS - ChatEducation / Qualifications:Graduate - FresherUndergraduate - 1 Years ExperienceResponsibilities:

Handle customer inquiries and issues through both chat and voice channels.
Analyze transactions and customer accounts to identify potential fraudulent activities.
Investigate suspicious transactions and escalate issues to the appropriate departments.
Communicate with customers to verify transactions and resolve fraud-related issues.
Document all interactions and transactions accurately and timely.
Provide recommendations for process improvements to minimize fraud risks.
Maintain confidentiality of customer information and adhere to data protection regulations.

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