Senior Csa
Year Mumbai, Maharashtra, India
Job Description
JD for Sky (Cs & sales)
Qualifications -
HSC / Graduate Freshers
HSC / Graduate with more then 6 months of work experience (Voice/ Non-Voice).
Description - External
- Respond to customer queries regarding plans, inquiries about product and services.
- Exhibit proper communication skills and formation of language while answering customer queries.
- Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product.
- Possess required amount of technical knowledge to solve client problems regarding technical issues.
- Able to do multitasking while handling several customers at the same time, communicating well and finding a proper plan and a product for every customer according to their requirement.
- Must be well informed about their products and plans in order to pitch it in front of customers and convincing them to actually buy it.
- Performance oriented - works efficiently towards customer satisfaction and achieving specified target based on the process requirement while meeting quality standards.
- Maintain data confidentiality and adheres to security and compliance norms laid out.
Qualifications -
Education: HSC / Graduate - Fresher
Job Related Experience: Undergraduate (HSC) - 6month Experience
Description - External
- Good spoken English and Excellent written English
- Good communication skills
- Patient and process oriented
- Polite and customer service oriented
- An eye for detail
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
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Job Detail
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Job IdJD3239460
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear