Senior Csa
Year Mumbai, Maharashtra, India
Job Description
JD for Sky (Cs & sales)
Qualifications -
HSC / Graduate Freshers
HSC / Graduate with more then 6 months of work experience (Voice/ Non-Voice).
Description - External
- Respond to customer queries regarding plans, inquiries about product and services.
- Exhibit proper communication skills and formation of language while answering customer queries.
- Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product.
- Possess required amount of technical knowledge to solve client problems regarding technical issues.
- Able to do multitasking while handling several customers at the same time, communicating well and finding a proper plan and a product for every customer according to their requirement.
- Must be well informed about their products and plans in order to pitch it in front of customers and convincing them to actually buy it.
- Performance oriented - works efficiently towards customer satisfaction and achieving specified target based on the process requirement while meeting quality standards.
- Maintain data confidentiality and adheres to security and compliance norms laid out.
Qualifications -
Education: HSC / Graduate - Fresher
Job Related Experience: Undergraduate (HSC) - 6month Experience
Description - External
- Good spoken English and Excellent written English
- Good communication skills
- Patient and process oriented
- Polite and customer service oriented
- An eye for detail
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3164953
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMumbai, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear