Job Description

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Title: : Senior Counsellor for Call Center at Chandigarh University

Introduction:
In today\'s competitive educational landscape, the role of a Senior Counsellor for a call center is crucial in ensuring the smooth operation and success of educational institutions. Chandigarh University, a well-known educational establishment, is seeking a highly motivated and experienced Senior Counsellor to join their call center team. In this blog, we will explore the job description, responsibilities, and skills required for this role.

Job Summary:
The Senior Counsellor for the Call Center at Chandigarh University will be responsible for handling incoming and outbound calls from prospective students, providing them with detailed information about various academic programs, admissions processes, scholarships, and any other related queries. The candidate will act as a reliable resource for potential students and assist them in making informed decisions about their educational journey at Chandigarh University.

Responsibilities:
1. Answering Calls: Handle incoming calls from prospective students, addressing their queries regarding courses, admissions, scholarships, and university policies courteously and professionally.
2. Outbound Calling: Proactively reach out to potential students who have shown interest in Chandigarh University through various marketing channels and provide them with detailed information as required.
3. Information Provision: Keep up-to-date knowledge about the numerous programs, courses, eligibility criteria, and university facilities to answer questions accurately, effectively and in a timely manner.
4. Admissions Assistance: Assist potential students in completing the admission application and associated documentation by guiding them through the process, explaining requirements, and offering ongoing support.
5. Relationship Building: Establish and maintain positive professional relationships with prospective students, ensuring consistent follow-up and guidance throughout the admissions cycle.
6. Data Management: Accurately update and maintain student records in the university\'s database, providing regular reports on call numbers, conversion rate, and other relevant statistics as required.
7. Counselling Support: Collaborate with other counsellors and academic advisors to provide additional guidance to potential students based on their career aspirations, interests, and academic backgrounds.
8. Collaboration: Coordinate with marketing and admissions teams to align efforts and ensure accurate and unified information dissemination across platforms.
9. Training: Assist in training new team members, sharing insights, and experiences to foster continuous improvement in the call center\'s performance.

Qualifications and Skills:
1. Education: A bachelor\'s or master\'s degree in any discipline from a recognized university.
2. Experience: Previous experience in a similar role within an educational institute or a call center environment is highly desirable.
3. Communication Skills: Excellent verbal and written communication skills in English and Hindi are essential. Proficiency in additional regional languages will be an advantage.
4. Interpersonal Skills: Strong customer service skills, empathy, and the ability to build rapport with potential students.
5. Knowledge: Good understanding of the Indian educational system, admissions processes, and student recruitment strategies.
6. Computer Literacy: Proficiency in using MS Office Suite, CRM software, and other relevant computer applications.
7. Problem-Solving: Ability to handle challenging situations, provide suitable solutions, and make informed decisions.
8. Time Management: Effective organizational skills and the ability to multitask and prioritize workloads.
9. Team Player: Collaborate with colleagues and work collectively towards common goals.

Conclusion:
In the role of Senior Counsellor for the Call Center at Chandigarh University, you will play a vital part in assisting prospective students in their educational journey. If you possess excellent communication skills, have a passion for helping students, and are looking for a highly rewarding career in the education sector, then Chandigarh University offers a fantastic opportunity. Apply now and be a part of the team that shapes the future of aspiring students.

Intrested can reach me on 8393836632 or mail me at madhu.hrd@cumail.in

Department:

All Departments

Skills Required:

Career Counselling, Education Counseling, Admission Counselling, counselling, Admissions

Years Of Exp:

3 to 5 Years

Chandigarh University