Job Description

About this role:



Wells Fargo is seeking a Senior Control Management Specialist



In this role, you will: • Develop and maintains partnerships with the business process owner by consulting and providing expertise in the control design to effectively mitigate risks, including design of effective means of measurement.
• Contribute to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program .
• Engage in the development and implementation of new controls, action plans, and root cause analysis
• Support the evaluation and design of appropriate metrics to inform and monitor the health of the operational risk environment.
• Identify areas of improvement in existing processes. Identify gaps and recommend improvements.
• Partner and continue to build relationships with the Home Lending Business, Business Excellence and 2nd and 3rd lines of defense to foster clear and proactive communication

Required Qualifications: • 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications: • Knowledge and understanding of operational risk management in the financial services industry
• Knowledge and understanding of home lending or consumer lending
• Knowledge and understanding of risk and control programs including issue management and Risk and Control Self Assessment (RCSA)
• Knowledge and understanding of audit, regulatory compliance, or risk management
• Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
• Comprehensive understanding of operational risk management and or operations process management
• Understanding of US consumer law/ Mortgage Servicing laws,rules and regulations
• Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management, Stateside Partners and regulators
• Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department
• Ability to manage initiatives involving process improvements
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Advanced Microsoft Office skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to identify risks and propose mitigation plans
• Proven experience with conducting risk and process assessments
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to prepare management level presentations
• Ability to lead projects/initiatives with high risk and complexity
• Ability to review issues with the business owner, with an eye for aiding the closure process and pressure testing corrective actions and root cause
• Be able to lead the Issue Management initiatives to include pre vetting of issues, setting issue severity, root cause analysis, determining and implementing appropriately designed controls, and monitoring status and outcomes to validate sustainability and evidence of the corrective actions
• Has prior experience and sound understanding of Change Management routines, to include evaluating Technology changes, Business Requirements Documents, and user acceptance testing results
• Have a good understanding of the Investor guidelines and requirements
• 10 plus years of experience of which 4+ years of experience in Risk and Control management, program management or a similar experience in the Home Mortgage Servicing field
• B Com, BBM, MBA, M Com with Business, Finance, Banking, Accounting or Economics as preferred major subject.
• Knowledge of residential mortgage servicing experience and be a SME for the team.
• Have a fair knowledge on Mortgage Servicing laws, rules and regulations.

Job Expectations: • Perform reviews on transitions per Transition Framework, Controls opinion/acknowledgement, Second-line engagements etc.
• Support functionally to meet the BCM goals and control coverage requirements. The job involves interacting with the business managers, onshore/offshore partners to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage is provided for the assigned business group, be a strong partner for business group to identify risk, control gaps and help to remediate any issues.
• Timely update, report and escalate of issues. Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Partner with BG/EF to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective action development and RCSA alignment.
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
• Subject matter expert with respect to aligned lines of businesses.
• Has an understanding of the Change Management review to include reviewing and approving procedures of change intact, understanding of Cross functional impacts and solutions, procedure revisions and approvals.
• Individual shall be working in US Shift hours.

Posting End Date:




•Job posting may come down early due to volume of applicants.




We Value Diversity



At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.



Applicants with Disabilities



To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .



Drug and Alcohol Policy



Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.



Wells Fargo Recruitment and Hiring Requirements:



a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.