The role of the Senior Content Analyst are

• Provide domain expertise, skills and specific knowledge within data/content in order to build and maintain the content covered by Entity Content
• Advice internal and external customers on Service and Quality Improvement plans
• Set guidelines on various content related aspects considering markets and customer requirement

Some of the daily expected tasks that you will Perform:

• In depth Analysis to be done on queries, identify root cause and drive action plans to improve the Quality thereby improve the overall customer experience
• Creating, extracting and manipulating data in relational databases and stored procedures
• Periodic/ongoing maintenance/review of content sources for efficacy and applicability
• Ad-hoc content research
• Act as the main contact and give technical presentations on area of expertise
• Facilitate problem solving on data & product issues, including database infrastructure and maintain procedures
• Represent content groups & asset classes in projects or discussions with our customers.
• Prepare & present formal reports of recommendations on service improvements to our customers.
• Provide guidance and creativity in developing new methods of working which focus on cost effectiveness & resource efficiency
• Clearly explain data flow, maintenance processes end to end, and impact of quality/technical issues on mid /end-users
• Ensure documentation on workflows, product flows & practices is up to date and consistent
• Ensure client requirements are taken into account, and help production teams to achieve desired results
• Ensure awareness of customer views on content & recommend improvements/raise problem statements as needed
• Connect with other LSEG employees and external agencies to enhance the accuracy of data we provide.
• Design, plan and conduct training modules for Analysts - collaborate with Knowledge Management and Training Specialists

What do you need to bring?

Successful candidates should be able to demonstrate evidence of the following:

• Understanding of the Entity Content processes and procedures
• Sound experience of work prioritization (re-prioritization), project management and problem-solving
• Advanced SQL capabilities
• Ability to handle large quantities of data
• Good experience of process management, including process mapping
• Excellent communications and presentation skills - written and spoken
• Sound knowledge of MS Office applications e.g. Word, Excel, PowerPoint
• Shift Flexibility (Our key clients are based out in Americas)
• Ability to operate with minimal guidance

It is useful if candidates carry:

• Experience in process improvements
• Entity Content/Counterparty experience
• Refinitiv data and systems knowledge
• Fixed Income, Equity Knowledge
• Mentor and train analysts on data issues, databases & products.
• Impart training to the new joiners on the dataset.
• Frequently run automated/semi-automated checks to ensure production of high quality of content.
• Regularly works with specialists from their data set on specific projects and will work directly with an external customer.
• Work with development as well as project team members.
• Ensure process/training documentation is maintained.

Required Skill:

• Basic understanding of SQL [Extracting/Analyze data from DB]

• Expertise in Microsoft Excel and Word.

• Analytical skills

• Effectively communicate to customers both internally & externally.

• Proficiency in spoken and written English is needed.

• Ability to quickly learn the process and tools being used by their team

- Intermediate computer knowledge is a must - Windows Operating system

• Good understanding of LSEG products and workflows

• Flexibility to work in any shifts

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job ID R0085311