Job Description

About Syncron: The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger. Our goal: to make the complex simple. Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management)

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, and India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our employees. With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Harley-Davidson, Mercedes, Ford, Renault and Nissan. ABOUT THE ROLE: We are looking for a Senior Consultant inventory to join Syncron\xe2\x80\x99s Customer Excellence team in Bangalore. As a Senior Consultant you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator. you will help define, configure, test, and deploy game changing business solutions in state-of-the-art architectures. Our international customers are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields. During the ramp up period you will get familiar with Syncron\xe2\x80\x99s products and processes by utilizing our eLearning platform and participating in actual customer projects. Your personal mentor and the members of your international project team will support you to quickly learn what you need. As you grow you will be given more senior responsibilities. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development. What would you do? You are in the first line to ensure Syncron customers realize the most value from our solutions

• Designing business processes based on Syncron\xe2\x80\x99s standard software solutions
• Gathering, analyzing and documenting customer requirements
• Setting up Syncron\xe2\x80\x99s solutions to enable customer value
• Modeling and fine-tuning business parameters to optimize solution fit
• Validating configuration and enabling users to realize customer value
• Identifying needs and additional services to optimize customer value
• Develop and maintain relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration
• Leading customer stakeholders through the implementation project
• Collaborating with Syncron Customer Success Managers to drive customer satisfaction
• Collaborating with Product Management department to improve Syncron solutions

What we expect: You are an awesome colleague, always see the possibilities and accept challenges to grow your horizon.

• Have completed university with a qualified degree, preferably in Industrial Management or Economics
• Worked a minimum of 4 years relevant in an Inventory AND/OR Pricing Management AND/OR after-sales service lifecycle environment.
• Are interested in leveraging Information Technology to achieve business objectives
• Take accountability for your customer\xe2\x80\x99s needs and aim to deliver best results for your clients
• Are able to understand and document customer requirements
• Explain complex processes easily understandable.
• Enjoy presenting to a group and lead through a workshop to achieve set objectives
• Have a structured work approach and stick to your goals
• Fluently communicate in business English in person or writing
• Are happy to travel the world to occasionally spend time directly with your clients

HE ICING ON THE CAKE You can bring your application to the top of our list, by having

• Experience building business solutions based on standard software.
• Experience in implementing SaaS solutions.
• Strong experience in the after-sales domain.