Job Description

About NAB Innovation Centre India (NICI)

The global pandemic has accelerated a generational shift in technology. Today, 94 per cent of customer transaction activities are online, a clear departure from face-to-face banking. While NAB has strong technology foundations, we continue to drive our own digital transformation to match our customers expectations. Always looking to improve the way we operate for faster delivery and more efficiencies. Were running our operations end-to-end in house, helping us develop our deep expertise and leading capabilities to deliver exceptional outcomes. Our new NAB Innovation Centre India (NICI) will support NAB to deliver faster, better and more personalised experiences to customers and colleagues. Based in Gurugram, India, NICI will drive our innovation program and spark more opportunities.



Purpose-

• Provide reliable analysis on drivers of cost across the end-to-end value chains
• Support program of work across Technology & Enterprise Operations to deliver operational efficiency and support the achievement of the FY23 target expense base.
• Work with the Technology & Enterprise Operations leadership team and their teams to identify and drive cross Technology & Enterprise Operations and cross-divisional strategic initiatives
• Monitor and review the progress of delivery of productivity initiatives and outcomes, identifying where intervention or acceleration is required
• Contribute to the development of 3-year rolling productivity roadmaps for the Technology & Enterprise Operations divisions
• Ensure alignment of productivity initiatives to Technology & Enterprise Operations strategies

Essential capabilities

• Robust quantitative analytical skill set
• Exceptional problem-solving skills with the ability to untangle complex issues
• Ability to synthesize clear takeaways and recommendations analyzing complex information using both quantitative and qualitative methods
• Strong logical reasoning and creative thinking skills
• Ability to take initiative and own delivery of outcomes
• Strong communication and stakeholder engagement skills
• Strategic mindset

Key Accountabilities

• Strategically support productivity initiatives across Technology & Enterprise Operations
• Development and driving of cost-efficiency initiatives across domains
• Encourage and provide a culture of innovation and continual improvement
• Be a change agent to inspire speed to value technology improvements for the business
• Strong analytical capabilities, and ability to shift between deep in detail and pulling up to synthesize executive level insights and recommendations
• Ensure alignment to consistent frameworks for continuous delivery

Function- India Operations

Sub Function- COO

Job Code- AATH01

NAB Innovation Centre India (NICI)