Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Consultant, Concur Admin!
In this role candidates are required to have exposure to T&E process functions along with knowledge of Concur tool
Responsibilities

• Understanding of the Travel and Expense process functionality and capabilities
• Use Concur skills to perform administration activities and trouble-shoot configuration issues, if any
• Identify and escalate critical incidents with a strong sense of urgency and ownership
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Collaborate with various cross functional teams to resolve the issues
• Responsible for handling customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction.

Qualifications we seek in you!
Minimum Qualifications

• Bachelors in Commerce

Preferred Qualifications/ Skills
Experience required in a T&E profile with experience in Concur including the below-Concur administration

• User administration including setup of new users, profile changes, deactivation etc
• Assign corporate cards and card transactions to user profile
• Run periodic reports configured in Concur and investigate any interface errors
• Create customized reports in Cognos - Preferable
• Working knowledge of Concur and configured rules / alerts
• Trouble shooting of various issues related to employee profile, expense claim, Corp cards, payments, lodge and Virtual cards.
• Experience in failed financial posting for payments.

Card administration including communication with employees and bank for

• New card requests
• Card deactivation
• Credit limit increase/decrease
• Lost card etc.

Queries and project management

• Manage employee queries related to T&E process
• Prepare client governance updates
• Monitor SLA and adherence to quality

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact