Job Title: Senior Consultant - IT Service Operations

Career Level - D2

Introduction to Role:

Join us as an IT Service Operations Support Analyst, a key role within our regional team of IT professionals. Our focus is on maintaining AZ IT service continuity through proactive monitoring and alerting technologies. We strive to prevent unplanned outages, spot anomalies, and take preventative action or instigate speedy investigation to minimise business disruption. This role is part of a 24/7/365 service, supporting all priority incident investigations to appropriate processes and standards.

Accountabilities:

As a Service Operations Support Analyst, you will be supporting the daily service in the Command Centre areas. Your responsibilities will include Service Operations, Major Incident support, Communications, Service Management, Technologies, Continuous Service Improvement, and Collaboration. You will be a member of a Command Centre Regional Team and collaborate with the Regional Major incident management lead.

Essential Skills/Experience:

• Fluent in English written and spoken.
• 5-8 years of minimum experience, working in an IT Services/support organisation in Incident, change or problem management roles.
• ITIL Foundation level knowledge, hands on experience in handling Critical/Major Incident Management
• Excellent collaborator management, experience in handling/chairing P1 bridge calls.
• Customer focused and able to respond quickly to situations to support global teams and vendors.
• Attention to detail and able to assimilate information and proactive approach to problem-solving.
• Ability to analyse information, probe the right questions and reach a conclusion sometimes under pressure.
• Experience in handling issues and preventing escalations as much as possible.
• Experience of use of Command Centre technology solutions, including ServiceNow or similar ITSM Toolset.
• Ability to be open, transparent and support a collaborative team environment.
• Experience in understanding business impact, urgency, and priority.
• Strong team player.
• When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That\'s why we work, on average, a minimum of three days per week from the office. But that doesn\'t mean we\'re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and daring world.

Why AstraZeneca? At AstraZeneca, we\'re not just about developing life-changing medicines. We\'re about redefining an industry and changing lives through data, analytics, AI, machine learning and more. We\'re investing in an aggressive digital strategy to become a truly data-led enterprise that disrupts the entire industry. We\'re looking for entrepreneurial self-starters who dare to lead and are ready to make an impact. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Ready to make your mark? Apply now!