Job Description

Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems. Zafin is backed by significant financial partners committed to accelerating the company\'s growth and fueling our continued innovation. Our clients benefit from our 60 ecosystem partners and over 500 talented employees spread across 13 global offices. Zafin is proud to be recognized as a top employer and certified Great Place to Work in Canada, UK and India. Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. What is the opportunity Reporting to the Director, Sr. Consultant, Business and Integration Services shall be responsible for learning and understanding Zafin product from a functional and integration perspective and will be a part of a collaborative cross-functional squad delivering value to a customer. This will be a customer facing role. Location: Chennai/Trivandrum, Kerala What will you do Requirement analysis and solution assessment: Collaborate with stakeholders to gather and analyze business requirements. Assess potential solutions and propose recommendations that align with business objectives. Implementing solutions: Translate business requirements into functional specifications. Work closely with development and product teams to ensure the successful implementation of solutions. Functional Testing support: Provide support throughout the testing lifecycle, including System Integration Testing (SIT), User Acceptance Testing (UAT) and Shadow run in Production. Assist in test case creation, execution, and issue resolution. Product enhancement: Identify opportunities for product improvement based on client feedback, and industry best practices. Collaborate with client and product teams to prioritize and implement enhancements that enhance the product\'s value proposition. Client engagement: Foster strong relationships with clients by actively engaging with them. Understand their business requirements, address their concerns, and provide regular updates on project status. Act as a key point of contact for client communications. Troubleshooting and support: Provide functional support to clients by addressing their queries, resolving issues, and troubleshooting system errors. Ensure timely and effective resolution of client-reported problems. Documentation and reporting: Maintain accurate documentation of functional requirements, system configurations, and client communications. Keep stakeholders informed about project status. What we expect 6+ years of Functional experience in Banking Domain, Banking Pricing and Billing, Rates and Fees domain will be an added advantage. Define functional and business architecture within the context of the overall enterprise business framework Define the data shared across the enterprise and the relationships between data in relation to their impact and use from a business and strategic perspective Support and align efforts to meet customer business needs as a part of software delivery Work with senior team members to present product capabilities to customers and partners Participate in requirements elicitation Conduct discovery and JAD sessions Document customer requirements, Interface Data Mapping Create, review and present Specification Documents Conduct walkthroughs to clarify customer requirements Verify configurations as a part of acceptance before software delivery to customer Communicate proactively with customers and internal team members to deliver business value as a part of daily work management Working knowledge of Microsoft office products, Jira Tool Functional Testing of products or applications on Data flow, UIs, Configuration Good communication What\'s in it for you If you work with us, we expect you\'ll show the spirit, drive, and intellect that makes you great. We offer a challenging, team-oriented work environment, competitive remuneration and benefits, and excellent opportunities for professional and personal growth. If you believe you are up for the challenge, please apply. Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting both the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods in which Zafin collects, uses, stores, handles, retains or discloses applicant information can be accessed by reviewing Zafin\'s privacy policy at https://zafin.com/privacy/.

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