Job Description

Role Description:Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.Job Overview:The Compliance Operations Senior Manager is a pivotal role within the Booking Holdings Compliance Operations team. They will lead a team of Compliance Operations supervisors and analysts that will be responsible for first line regulatory compliance, AML and KYC activities including:

• Verification of new and existing Partners
• Verification, on-boarding and on-going due-diligence of Partners (both KYP and KYB)
• Sanction, PEP and adverse media screening of Partners
• Transaction monitoring investigation
• Payment Screening
• Quality Assurance

They will also act as a key point of contact between Booking Holdings Financial Services, the Brands, other business units and a team of outsourced Compliance Operations experts charged with delivering a best in class AML and KYC function alongside the BHI Compliance Operations team in the Centre of Excellence.Responsibilities and Duties:

• Hire, scale and manage a team of best in class compliance operations professionals.
• Contribute to the development of a world class Compliance Operations function and strategy to ensure we have the right direction and internal organization to reach our goals.
• Responsible for building and the on-going management of a team of high-performing Compliance professionals responsible for first line activities.
• Ensure the team maintains agreed SLAs and KPIs on productivity and quality.
• Work hand in hand with a team of Compliance operations professionals within Booking Holdings Financial Services and also from an external BPO to ensure the effective operation of all activities.
• Ensure any issues or escalations are managed effectively within the team including the service provider
• Ensure any issues, escalations within the BPO team are managed and effectively and in a timely manner so as not to have a detrimental impact on the teams overall performance.
• Attending daily and weekly huddles plus monthly and quarterly governance meetings to ensure effective delivery of the service
• Be the local SMEs for all Compliance Operations related activities.
• Ensure that all processes and procedures are being followed effectively and accurately. Escalate in a timely manner any potential gaps or process improvements identified by the team.
• Ensure escalations to Second Line functions are accurate, appropriate and sent in a timely manner
• Work closely with the Head of Compliance Operations to effectively manage all in scope compliance operational activities for BHI and the Brands.
• Provide regular updates to Senior Management
• Ensure the teams are efficiently cross trained in any new process that is to be delivered on behalf of BHI or the brands.

Qualification:Bachelor's degree in law, business, finance, or accounting preferred; or Certified Anti-Money Laundering Specialist (CAMS).At least 8+ years' experience in operations with a focus on building and retaining a team of AML/KYC SMEs professionals preferably at a large financial institution with a global customer base, experience in payments an advantage.Requirements of special knowledge / skills

• Experience in building and managing high-performance teams
• Previous experience of Leading a team responsible for AML/KYC/Compliance operations with varying levels of experience
• Track record of implementing process improvements to drive efficiency
• Track record of developing and retaining talent
• Previous experience of establishing offshore teams to increase scalability of KYC functions
• Must also be self-motivated, a team player, have a professional demeanor, and be comfortable facing into senior executives
• Strong initiative, intellectual curiosity, and ownership
• Ability to work cross-functionally and move fast xe2x80x93 all while keeping very close attention to detail
• Work effectively with diverse teams to come up with the best solution and move people and organizations to act
• The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others.
• Strong analytical skills, able to manipulate data, produce MI, and prepare reports;
• Proven experience providing effective oral and written communication
• Ability to identify issues and develop risk-based solutions that satisfy relevant regulations while executing sound business judgment
• Excellent communication skills in English, both verbal and written
• Must have good planning and time management/prioritisation skills
• Ability to work independently and also to liaise with other departments
• Excellent interpersonal skills and ability to work in a matrix environment.

About BKNGBooking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:

• Booking.com
• KAYAK
• Priceline
• Agoda
• Rentalcars.com
• OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Booking Holdings