Job Description

• You will assist in the collection management, and resolution of outstanding invoices from past due accounts.
• Manage portfolio of accounts including delinquency, write-offs, and credit memos.
• Recognizes deteriorating credit situations recommending and implementing solutions.
• Ability and Willingness to work flexible hours
• AR >60 reduction, AR>360 reduction, On-Account credit reduction and account touches are the matrix points on which performance will be evaluated.
• Ability to handle big portfolio of more than 3000 customer accounts.


Job Responsibilities:

• Interacting with Americas & EMEA clients and helping them understand their invoices.
• Handling customer's billing related queries.
• Leads the debt collection process for assigned customers.
• Basic understanding of Order documents/Purchase Order/Quote.
• Responsible for Invoicing, Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues.
• Identification of right Point of Contact.
• Contacts customers by phone, email, and mail to recover a debt.
• Records communication from customer/sales and further actions of the same in the Collections Tool.
• Keeps track of payment due dates and sends reminders.
• Negotiating payment arrangements, settlements and repayment plans and debtors.
• Coordinates with internal departments to resolve customer disputes that may affect the ability to collect receivables.
• Reviews and makes recommendations by submitting necessary paperwork regarding bad debt or write-offs.
• Ensures procedures and internal controls are followed in compliance with audit initiatives.
• Monitoring and tracking progress on cases received in Salesforce and ensuring adherence to deadlines.
Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.
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Core Competencies:

• The ideal candidate must possess strong critical thinking, good communication skills and should be a quick learner.
• Critical thinker with a risk-based approach mindset and strong problem-solving skills.
• Multilingual requirements - High Proficiency in business writing and speaking in English and other languages as required based on the customers locations.
• Knowledge of Six Sigma concepts with continuous improvement.
• Adapt to high volume customer communications while maintaining best in class KPI's.
• Collaborates with coworkers and has strong interpersonal skills.


• Bachelor's degree in accounting or finance or relative area with 3-4 years' experience in Collections
• Experience with Oracle R12 ERP is a plus
• Excellent communication skills (written and oral)
• Ability to build relationships across multiple functions
• Basic to Intermediate Excel skills
• Experience in Collections Management software (CFORIA+)


A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.