Job Description

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world\xe2\x80\x99s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business\xe2\x80\x94and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.About the role:In this opportunity as Senior Cloud Operations Engineer, you are a fit for this position if your background includes:

• Provide operational support for the Platforms & products that we support and act as the subject matter expert for any operation & tech support inquiries.
• Participate in Major Incident process, providing hands-on support investigating and troubleshooting the incident, to successful mitigation.
• Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders.
• Adopt pan-TR operation principles to ensure consistency and efficiency.
• Build and maintain observability, monitoring (based on telemetry data of metric, logs, traces etc) for all aspects of infrastructure, micro-services, product, and platform, and implement Alerting mechanism.
• Take active role in implementing Operation Readiness stories, communicate the progress to the project/scrum teams and demo.
• Implement nonfunctional requirements with focus on systems availability, scalability, performance, monitoring, alerting and security (remediate infrastructure level vulnerabilities).
• Keep up to date with emerging cloud technology trends, especially around Service Reliability engineering, DevOps, and Security.
• Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks.
• Able to provide on call support and ready to work 24/7 operational shift.

About you:You\'re a fit for the role of Senior Cloud Operations Engineer if your background includes:

• Minimum of 8+ years of hands-on experience in operating and supporting production grade AWS cloud-based services and products (as Senior DevOps/Cloud Operation engineer).
• Experience & knowledge of AWS services, such as EKS, Cloud Front, ECS, Route53, DB Services, Search services and more.
• Experience or knowledge of Container technology such as Docker, Kubernetes.
• Experience in cross versatile OS platform like Linux, Windows.
• Experience in scripting and programming (Bash, PowerShell, Python).
• Must have hands on experience & strong technical expertise on Monitoring tools like Datadog, ELK and has experience in collecting Telemetry, setting up monitors, dashboards and alert metrics with integration skills over various platforms.
• Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps)
• Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other).
• Knowledge on a release deployment process.
• Team player with great analytical skills.

Hybrid Work Model: We\xe2\x80\x99ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we\xe2\x80\x99ve never talked about with as much pride as we should \xe2\x80\x93 we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Compensation Base salary and a variable compensation that is directly related to your success.#LI-SS5What\'s in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We\xe2\x80\x99ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we\xe2\x80\x99ve never talked about with as much pride as we should \xe2\x80\x93 we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we\xe2\x80\x99ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world\xe2\x80\x99s most global news services \xe2\x80\x93 Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings to know more.More information about Thomson Reuters can be found on .

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