Job Description

Greetings from JK HR Services!

As a Customer Support, Candidate will be responsible for providing excellent service and support to Australian clients. This is a full-time position based in Mohali, Punjab, India.

Job Title: Senior Claims Consultant/ Customer Service Associate

Job Type: Full-time

Job Location - Mohali, Punjab

Required a suitable and experienced candidate with the ability to work in an internationally dynamic, fast-paced environment. The associate has to deal with Australian customers and insurance companies, hence having strong English communication (written and verbal) and negotiation skills. Developed PC and customer service skills are also essential for success in this role.

Candidates who have lived/ worked in Australia, New Zealand, or Overseas are preferable.

Previous experience within an international voice process in customer service or the call center environment will be looked upon favorably.

Qualification:

Minimum Qualification - Graduate / Post Graduate

IELTS Exam scores would be a plus.

Knowledge of MS Office and Google Suite

Timings:

Summers - Monday to Friday 4:30 AM to 01:30 PM IST

Winters - Monday to Friday 3:30 AM to 12:30 PM IST

Responsibilities and Duties:

Communication via phone and emails with insurance companies and clients (current and potential) in Australia.

Other ad hoc administrative duties as required by the management

Experience:

Minimum 3 to 7 years work experience in BPO, International Call Centre would be an advantage

Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person