Job Description

Maintain and support the objectives of the Quote to Order, CRM, and Salesforce Automation (SFA)


applications and other complementary/supporting systems.

• Play the Subject Matter Expert role in application and process maintenance and enhancements.
• Help to define and optimize repeatable processes delivering additional customer value.
• Liaise between business and IT to enhance and troubleshoot supported systems that impact processes and reporting.
• Help drive the evolution of the Quote to Order applications with a focus on process improvements and expansion of system capabilities.
• Participate in new projects and work with business and technical team members on initiatives that may involve process improvements, system enhancements, or the development of new applications or software.
• Work with sales organization to define communication and training/enablement requirements and help prioritize needs.
• Takes a supporting role in senior-level presentations with management teams as necessary.
• Provide training to junior-level analysts within the internal team.
• Monitor production support queues and provide assistance for case escalations.
• Oversee user acceptance testing and help define best practices.
• Define test scenarios.
• Other tasks as assigned.

About Us:


Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done -- from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.


Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.


If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.